Refund policy

Return & Refund Policy

Thank you for your purchase at Yourwallarts. If you are not completely satisfied with your order, we are happy to help. Please read below what you can expect from us.

Right of Withdrawal (EU)

As a consumer in the European Union, you have the legal right to cancel your order within 14 calendar days of receipt, without giving a reason. At Yourwallarts, we offer a return period of 30 days, giving you plenty of time to evaluate your purchase.

What can you return?

We accept returns for both defective and non-defective items, provided you submit the request within 30 days of the delivery date. Please keep the following in mind:

  • The item must be unused and returned in its original condition and packaging
  • Include the original order confirmation or packing slip

Return costs

  • Defective or damaged product: Yourwallarts will fully reimburse the return shipping costs
  • Change of mind: Return shipping costs are the responsibility of the customer

How to start a return?

To request a return, please contact us within the 30-day return period at info@yourwallarts.com. If your return request is approved, you will receive instructions for the return shipment, including the official return address of our EU warehouse. Returns sent without prior approval will be refused and returned to sender.

Required Documentation for Damage or Defect Claims

Did you receive a damaged or defective product? To file a damage claim, we ask you to provide photo and/or video evidence so we can determine that the damage occurred during transport. Please include:

  • The product is clearly visible
  • The packing slip with tracking number is visible
  • The product and tracking number are visible together in the same image
  • A video or photo of the unopened package including shipping label (if the packaging is visibly damaged)

Please note that this documentation requirement only applies to damage and defect claims, not to standard returns based on the right of withdrawal. No documentation is required for regular returns within 30 days.

Lost Packages

If a shipment shows no tracking updates for 30 consecutive days, it will be considered lost in transit. In such cases, Yourwallarts will offer a redelivery, subject to verification and approval.

Refund

Once we have received and inspected your return, we will send you a confirmation email. If the return is approved, you will receive your refund within 10 business days to the original payment method (credit card, PayPal or Klarna). Depending on your bank, processing may take a few additional days. All prices include VAT.

Exchanges

We do not accept exchanges. If you wish to receive a different product, please return the item (subject to our return conditions above) and place a new order.

Complaints

Not satisfied with the handling? You can file a complaint with the Dutch Authority for Consumers & Markets (ACM) or via the EU ODR platform.

Returns & Refund Policy (United Kingdom)

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom have the right to cancel their order within 14 calendar days of receiving it, without giving any reason. At Yourwallarts, we offer an extended return period of 30 days from the date of delivery, giving you plenty of time to assess your purchase.

We accept returns for both defective and non-defective items, provided you submit your request within 30 days of the delivery date. The item must be unused and returned in its original condition and packaging. Please include the original order confirmation or packing slip.

Return Costs (United Kingdom)

  • Defective or damaged product: Yourwallarts will cover the return shipping costs in full.
  • Change of mind: Return shipping costs are at the customer's expense.

How to Start a Return (United Kingdom)

To request a return, please contact us within the 30-day return period at info@yourwallarts.com. If your return request is approved, you will receive instructions for the return shipment, including the return address. Returns sent without prior authorisation will be refused and returned to the sender.

Refund (United Kingdom)

Once your return is approved, you will receive your refund within 14 days of us receiving the returned item, to the original payment method (credit card, PayPal or Klarna). Depending on your bank, processing may take a few additional days.

Exchanges (United Kingdom)

We do not accept exchanges. If you wish to receive a different product, please return the item (subject to our return conditions above) and place a new order.

Return policy overview

Component Details
Return period 30 days (EU minimum: 14 days)
Return costs for defects Free (reimbursed by Yourwallarts)
Return costs non-defective Customer's responsibility
Restocking fee None
Refund period 10 business days
Exchanges Not applicable